Terms of service

 

Terms of Service

Last updated: 21 November 2025

Welcome to CarbonConnect! The terms “we”, “us” and “our” refer to CarbonConnect GmbH, headquartered at Erdkampsweg 59, 22335 Hamburg, Germany (HRB 168726).

By accessing, visiting, or purchasing from our store, you agree to these Terms of Service (“Terms”), as well as our Privacy Policy and Refund Policy. If you do not agree, you must not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that:

  • you are at least the age of majority in your place of residence, and

  • any minors using our Services do so with your authorization.

You may be required to submit information such as email, billing information, or payment details. You represent that all information provided is correct, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not sell, transfer, or assign your account.

SECTION 2 – OUR PRODUCTS (DIGITAL CONTENT)

CarbonConnect GmbH provides digital products, including digital carbon removal certificates and related digital documentation.

We make every effort to accurately describe our digital products. However, descriptions, features, and availability may change at any time without notice. We may also limit product access on a case-by-case basis.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase digital content.

An order is not accepted until we send you an order confirmation email. Payment must be received before acceptance.

All purchases are subject to our Refund Policy.

You represent that your purchase is for personal or organizational use and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices may change at any time without notice.

The price displayed at checkout at the moment you place your order applies.

Unless explicitly stated otherwise, listed prices do not include applicable taxes.

Because we sell digital products only, no shipping, customs, or import fees apply.

You agree to provide accurate payment and account details and to update them promptly.

You confirm that:

(i) the payment information you provide is correct,

(ii) you are authorized to use the selected payment method,

(iii) charges will be honored by your payment provider, and

(iv) you will pay all charges incurred at posted prices.

SECTION 5 – DELIVERY (DIGITAL DELIVERY)

Your purchase will be delivered digitally to the email address you provide at checkout.

  • Digital products will be delivered within 14 days after successful payment.

  • Delivery times are estimates and may vary due to technical factors beyond our control.

  • No physical products are shipped or supplied.

By completing your purchase, you expressly agree that the delivery of digital content may begin immediately and before the end of the statutory withdrawal period. You acknowledge that you waive your 14-day right of withdrawal once the delivery process has begun, pursuant to § 356(5) BGB.

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, text, graphics, logos, digital products, and other content appearing in our Services are owned by CarbonConnect GmbH or our licensors and are protected under German copyright and intellectual property law.

You may use our Services only for personal, non-commercial purposes. You may not copy, reproduce, modify, or distribute any content without prior written consent.

SECTION 7 – OPTIONAL TOOLS

We may offer access to tools or integrations provided by third parties. These are provided “as is” and without warranties.

Your use of any third-party tools is at your own risk. You should review the applicable third-party terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to third-party websites or resources. We are not responsible for the accuracy, content, or policies of any third-party site.

Any engagement with third-party sites is at your own discretion and risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is hosted and technically operated by Shopify.

However, all sales and contractual relationships are directly between you and CarbonConnect GmbH.

Shopify is not responsible for your purchases, and you release Shopify from any related claims.

SECTION 10 – PRIVACY POLICY

Personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.

Your data may be processed in jurisdictions outside your own.

SECTION 11 – FEEDBACK

If you submit Feedback (ideas, suggestions, reviews), you grant us a perpetual, worldwide, royalty-free license to use it for any purpose.

You represent that you own or have permission to provide such content.

We may remove Feedback that violates law, third-party rights, or these Terms.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally, information may contain inaccuracies or omissions. We reserve the right to correct such issues and update information at any time, including after an order is submitted.

SECTION 13 – PROHIBITED USES

You may not use our Services for unlawful, harmful, or abusive purposes.

You agree not to upload malware, attempt unauthorized access, collect personal data, or interfere with functionality.

Violation may result in suspension or termination of access.

SECTION 14 – TERMINATION

We may terminate or restrict your access to the Services at any time without notice.

All obligations incurred before termination remain enforceable.

SECTION 15 – DISCLAIMER OF WARRANTIES

All Services and digital products are provided “as is” and “as available.”

We do not guarantee error-free or uninterrupted access.

To the extent permitted by law, we disclaim all implied warranties of merchantability, fitness for purpose, and non-infringement.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, CarbonConnect GmbH and its affiliates shall not be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, revenue, or data, arising from your use of our Services or digital products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify CarbonConnect GmbH, Shopify, and related parties from any claims arising out of your breach of these Terms or violation of applicable law.

SECTION 18 – SEVERABILITY

If any provision of these Terms is unlawful or unenforceable, the remaining provisions remain valid.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision does not constitute a waiver.

These Terms form the entire agreement between you and CarbonConnect GmbH.

SECTION 20 – ASSIGNMENT

You may not assign your rights without our written permission.

We may assign or transfer our rights at any time.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the Federal Republic of Germany.

For business customers, the courts of Hamburg, Germany shall have exclusive jurisdiction.

For consumers, mandatory consumer-protection rules of your country of residence apply, and jurisdiction may not be restricted.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Material changes will be notified in accordance with applicable law.

Continued use of the Services after changes constitutes acceptance.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms may be directed to:

CarbonConnect GmbH

Erdkampsweg 59

22335 Hamburg, Germany

HRB 168726 – Amtsgericht Hamburg

VAT: DE343793543

📩 sales@carbonconnect.earth